CORONAVIRUS UPDATE: 14/04/2020
With the latest developments in the COVID-19 pandemic around the world, HOF is taking the necessary measures to ensure safety of our customers and staff. We want to reassure all of our valued customers that we have implemented vigorous cleaning and disinfection procedures within our production, storage and packing facilities around the world. We want you to know that our business is currently not affected and are operating at full capacity. We apologise for any delays and are expected to fulfil all pre-order commitments as soon as possible. Furthermore our day to day process also remains unaffected and all customer service-related tasks along with regular domestic and international shipments are being processed as normal.
Please note - We are all aware of the seriousness of this outbreak and given the ever changing situation surrounding the Coronavirus pandemic, things can change with little or no notice at all. Most important of all - BE SMART, BE SAFE, BE HOME
FREQUENTLY ASKED QUESTIONS: UPDATED 11/05/2020
Business as usual. Minor delays will be updated on the product page.
- IS HOF STILL OPERATING?
OUR WEBSITE AND APP ARE FULLY OPERATIONAL, AND WE CONTINUE TO DELIVER TO OVER 130 COUNTRIES. WE WILL ALSO CONTINUE TO CONNECT WITH OUR CUSTOMERS THROUGH OUR SOCIAL CHANNELS.
- WILL MY ORDER ARRIVE ON TIME?
WE AIM TO DELIVER ALL ORDERS ON TIME AND THERE ARE CURRENTLY MINOR DELAYS WITH OUR PRE-ORDER ITEMS.
PLEASE NOTE HOF BEDS WILL NOT BE ASSEMBLED DUE TO THE CURRENT PANDEMIC AND LOCKDOWN RULES.
- HOW CAN I RETURN AN ITEM AND ARE YOU EXTENDING YOUR RETURNS POLICY?
RERUNS ARE OPERATING AS NORMAL, TO PROCESS YOUR RETURN, PLEASE COMPLETE THE ONLINE RETURNS FORM - HERE
- IF I HAVE A QUESTION OR ENQUIRY – WHAT SHOULD I DO?
PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE TEAM VIA SUPPORT@HOUSEOFFAIZA.CO.UK OR BY CLICKING ON THE MESSAGE US OPTION ON OUR WEBSITE.