Janssen Wing Plush Velvet Bed - Ochre
Deliveries are usually made within 2 Weeks - UK Only
The courier will call to arrange a suitable date and time for delivery
***Free assembly included***
Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.
- Log into our returns portal to create a return request
- We'll get back to you within 48 hours to authorise the return.
- You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
- Once we've received the product back we’ll check it over and then contact you with the next steps.
Please Note: If the item has been used we will not process the return and the customer will have to arrange collection.
My product arrived damaged
Please email our support team at firstname.lastname@example.org to report any damage.
It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.
How to report a damaged product:
- Log into our returns portal to create a return request or give us a call
- Upload any pictures of the damage via the return portal
- We will respond to you within 48 hours to inform you of the next steps
My new product is faulty
We’ll sort it for you. If there are missing parts we can often send them out so you don't need to spend time sending the item back to us, email our support at email@example.com. For anything else just follow the procedure below.
How to return a product to us:
- Log into our returns portal to create a return request.
- We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
- Once we've received the product back we'll check it over and then contact you with the next steps.
- Do not use any type of Bleach or Stain removing chemicals.
- Do not keep wet fabrics in twist form in order to avoid copy marks.
- Do not dry fabrics in direct sunlight.
- Iron clothes at moderate temperature.
- Wash coloured and white fabrics separately.
- Before stitching fabrics should be soaked in water for 15 minutes.
- Dry clean recommended on all products.
Please Note: We are not liable for any damages caused by washing using another method.
We offer a renowned industry leading high-quality stitching service.
All of our dresses are stitched as per the style shown in the images. Each dress purchased will include the following:
- Shirt/Kameez stitched as per image – (Lining is provided with all transparent shirts)
- Bottoms stitched as per image
- Sleeves styled as per image (sleeveless suits will be provided with stitched separate sleeves)
- Dupatta will be stitched and accessorised as per image
- Separate undershirt included (if shown)
- Product embellishments*
*Style of embellishments may vary - embellishments quantity will be as image
*We do not offer a custom or made to measure service.
Please note: From time to time certain elements are shown by brands for photography purposes only and these items are not provided by the designers in the end retail product - as such there can be a possibility of a variation to the cut, length, and style and dress embellishments.
Majority of our items are hand embroidered/embellished and therefore delicate and breakable in their usage, while having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website. Every effort is made to ensure variation is minimal.
The colour of a product may change/differ (a) little from what is shown on our website. This can be due to light variation at the time of photography and/or due to the way digital media devices display colours.
From time to time beading/ sequences may get displaced and this is not thought of as a fault but is due to the nature of the work. These articles of clothing should be worn with care.
Please note that all clothing products sold on this website are recommended to be dry-cleaned.
We will not be responsible for any claims resulting due to damage caused by washing, using another method than advised or claims for variation and or beading/sequences displacement.
Product pre-order dispatch dates are based off previous estimated times of deliverance, unfortunately we are unable to anticipate any customs or designer delays. Therefore we cannot guarantee the stated dispatch date. If you require further information please contact the support team or click on the ‘message us’ button.
Please Note: Due to the current Covid-19 pandemic around the world, dispatch dates may change with or without any notice. We will keep you informed via email with any updates regarding this product.