Although you can order as a guest, having an account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.
An order confirmation email is a soft receipt which should be
emailed to you within an hour of placing your order. If you didn’t receive one
to your inbox, check your junk/spam folder. If it still isn’t there, please
contact us via firstname.lastname@example.org.
This means that your order should be processed and dispatched
within or by the end of the week you place the order. This is an estimate only
based on previous delivery experiences with both customs and designers.
Having an account will allow you to save your information for faster checkouts, allow you to view all of your order history and enable you to subscribe to our weekly newsletter, which will keep you up to date with all of our exciting new products and promotions.
Your "Order No" will be used to identify your order and will be a part of the Order Confirmation email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
An order can be edited/cancelled within 24 hours of placing
it. Please refer to your order confirmation email for instructions on how to do
so. If it’s been more than 24 hours and you’d like to amend your order, please
communicate a request to us via email@example.com and we will come
back to you promptly. Full cancellations will not be accepted after the initial
24 hour period.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on firstname.lastname@example.org with your order number for any clarification.
Our delivery partners make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.
In case of such a mishap, please contact us immediately via email@example.com and we will aid you in rectifying your transaction records and issue a refund. Please note that you may have to divulge personal and card information.
From time to time, our system flags up suspicious
transactions which may contain characteristics related to fraud. As a duty to
ensure the transaction is not fraudulent, we will request for a valid proof of
ID and a utility bill within the last 3 months, before the order can be
processed and dispatched.
To be eligible for a return, you must complete the returns form here. Item(s) returned without completing the returns form will be rejected and may incur redelivery charges.
When returning your item(s), you must ensure the item(s) is/are not Outlet/Sale, unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s). Should your return be accepted, your credit note refund/exchange will be processed when we confirm receipt for your item(s). Eligible cash/card refunds will be processed within 14 working days.
We do not refund shipping charges or reimburse return shipping charges.If you are returning faulty goods or incorrect items, UK customers will be provided a free returns label via email. A free return label is not available for our International customers, we will therefore reimburse up to £19.99 to your order upon providing proof of shipment receipt. Please note if the returned items are not to be found faulty or incorrect item, a deduction of £6.99 will be made to cover the cost of the return label.