Returns Policy

RETURNS

To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Should your return be accepted, your refund will be in the form of a credit voucher which will be emailed to you within 10 working days from when we confirm receipt for your item.


RETURNS PERIOD

Due to the current pandemic, we have increased the return period to 21 days.

You will receive a refund in the form of a credit voucher for purchases made on our website provided you complete the returns form here and return the item(s) within 21 days of receipt of your order.


RETURNS OUTSIDE RETURN PERIOD

Any return requests after the period of 21 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.

We would in such a scenario need to send the item back to you which will incur a shipping charge, this would be payable by you upon request.


OUTLET ITEMS

There is a possibility that items marked as outlet are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with an outlet item will not be classified as a fault as such items are non-returnable


SHIPPING CHARGES

We do not refund shipping charges or reimburse return shipping charges.

If you are returning faulty goods or incorrect items then we will provide you with a free returns label via email. Please note if the returned items are not to be found faulty or incorrect item, a deduction of £6.99 will be made to cover the cost of the return label.

RESTOCKING FEE

If the return reason is other than faulty or incorrect items, then a restocking fee of £6.99 will be deducted from any refunds, credit notes or exchanges..


RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.


OUR PRODUCTS

Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.

CANCELLATIONS 

To cancel your order please email our customer support team at support@houseoffaiza.co.uk within 24 hours of placing your order. We usually dispatch non pre-order products within 24 hours so it may not be possible to fulfill your request for cancellation.

Please note cancellation requests can only be approved by the support team and not via Facebook/Instagram or the Message Us button.  


Please note: We do not offer cash refunds



Be the first, sign up today!

For the latest offers, news and  products