Returns Policy

RETURNS

To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Should your return be accepted, your refund will be in the form of a credit voucher which will be emailed to you within 7-10 working days from when we confirm receipt for your item.


RETURNS PERIOD

You will receive a refund in the form of a credit voucher for purchases made on our website provided you complete the returns form here and return the item(s) within 14 days of receipt of your order.


RETURNS OUTSIDE RETURN PERIOD

Any return requests after the period of 14 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.

We would in such a scenario need to send the item back to you which will incur a shipping charge, this would be payable by you upon request.


SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault as such Sale items are non-refundable/exchangeable.


SHIPPING CHARGES

We do not refund shipping charges or reimburse return shipping charges for non-faulty items.

If you are returning faulty goods, then we will reimburse you for the standard delivery charge of up to £4.99 for returning the goods to us.

If you have availed free shipping offers, then the cost of this will be deducted from any refunds.


RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.


OUR PRODUCTS

Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.

Please note: We do not offer cash refunds



Sizing Chart

 ADULT SIZE CHART

MEASUREMENTS IN INCHES
UK SIZE XS S M L XL
SHOULDERS 13 14 15 16 16.5
BUST 17.5 18.5 20 22 23.5
WAIST 15 16 18 20 22
HIPS 18 19.5 22 24 26
SHIRT LENGTH Same as picture Same as picture Same as picture Same as picture Same as picture
SLEEVE LENGTH Same as picture Same as picture Same as picture Same as picture Same as picture
TROUSER LENGTH 37 37 38 39 40
ANKLE Same as picture Same as picture Same as picture Same as picture Same as picture

 

MEASUREMENTS IN CM
UK SIZE XS S M L XL
SHOULDERS 33 35.5 38 40.5 42
BUST 44.5 47 51 56 60
WAIST 38 40.5 46 51 56
HIPS 46 49.5 56 61 66
SHIRT LENGTH Same as picture Same as picture Same as picture Same as picture Same as picture
SLEEVE LENGTH Same as picture Same as picture Same as picture Same as picture

Same as 

picture

ANKLE Same as picture Same as picture Same as picture Same as picture Same as picture

 

 

CHILDREN SIZE CHART

SHIRTS

MEASUREMENTS IN INCHES
UK SIZE 2 - 4  Years 4 - 6 Years 6 - 8 Years 8-10 Years 10-12 Years 12-14 Years
FULL LENGTH 24 28 33 37 39 40
SHORT LENGTH 17 20 24 26 28 30
KNEE LENGTH 20 24 27 32 34 36
HIP 16.5 18 19 20 20 22
WAIST 14.5 16 17 18 18 19
BUST 12.5 13.5 15 16 16.5 17.5
FULL SLEEVE 12 14 16 17 19 20
HALF SLEEVE 3 3 3.5 4 5 6
QUARTER SLEEVE 9 10 10.5 11 14 15
NECKLINE ROUND 5 6 19 21 22.5 22.5
NECKLINE DEEP 4 4.5 5 6 6 6.5
ARM HOLE 5.5 5.5 6.5 7 7 8

 

TROUSER

UK SIZE 2 - 4  Years 4 - 6 Years 6 - 8 Years 8-10 Years 10-12 Years 12-14 Years
WAIST 7.5 8 9 10.5 11 12
LENGTH 22 24.5 28 33 34 36
PANTS HEM 4 4.5 5.5 6 7 7
TROUSER HEM 7 7 7 9 10 10
PLAZO HEM 11 12 14 17 19 20
THIGH 8 9.5 10 11 12 13

 

Please note: Certain elements are shown by brands for illustration purposes only and these items are not included in the end retail product - as such there can be a possibility of variation to the cut, length, and style of the dress.

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