Returns Policy

RETURNS

At House of Faiza, we aim to make sure you have the best experience while selecting and buying your favourite Pakistani designer outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.

We have listed everything below about our Cancellation and Returns policy so that if for any reason you do decide to cancel your order, or seek returns/ refunds, you do not face an iota of a problem.

 

RETURNS PROCESS

To be eligible for a return, you must complete the returns form here. Item(s) returned without completing the returns form will be rejected and may incur redelivery charges.

 When returning your item(s), you must ensure the item(s) is/are unused and in the same condition that you received it/them with all tags attached, original packaging and any promotional gift(s) associated with the item(s). Should your return be accepted, your refund/exchange will be processes within 10 working days from when we confirm receipt for your item(s). 


RETURNS PERIOD

You must complete the returns form here and return the item(s) within 14 days of receipt of your order.


RETURNS OUTSIDE RETURN PERIOD

Any returns requested or sent after the period of 14 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.

We would in such a scenario need to send the item back to you which will incur a shipping charge, this would be payable by you upon request.

CANCELLATIONS
 
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it and emailing our support team at support@houseoffaiza.co.uk. We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Designer statement to your wardrobe. Please note Ready To Ship orders are not eligible for cancellations as they ​are dispatched within 24-48​ hours of the receipt of order.
You may also note that cancellation requests can only be approved by the support team and not via Facebook/Instagram or the Message Us button.

Why "24 Hour" deadline?
As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In some cases a garment has to be readied, or customized, the process is already underway.


OUTLET ITEMS

There is a possibility that items marked as outlet are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Outlet items are non returnable and are excluded from the returns policy


SHIPPING CHARGES

We do not refund shipping charges or reimburse return shipping charges.

If you are returning faulty goods or incorrect items, UK customers will be provided a free returns label via email. A free return label is not available for our International customers, we will therefore reimburse up to £19.99 to your order upon providing proof of shipment receipt. Please note if the returned items are not to be found faulty or incorrect item, a deduction of £6.99 will be made to cover the cost of the return label.

RESTOCKING FEE

If the return reason is other than faulty or incorrect items, then a restocking fee of £6.99 will be deducted from any refunds, credit notes or exchanges.


RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.


OUR PRODUCTS

Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.

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